Pros
Great people to work with. Great industry to work in. It is very different than standard call center operations.
Kontras
Uses many contract employees from Manpower. These people have little or no chance of getting on full-time with BT. This is after many years of service at a "temporary employee". The few that did get converted saw little or no increase in their pay. Regardless of your performance you will always get rated as Average. Pay increases are few and tiny. Expect to become an expert on service delivery but without any increase in pay. Most of this company's conferencing revenue is from America, and yet they continue to migrate American jobs to Hungary. BT benefits, especially medical, are terrible. This company is a British company headquartered in the UK.