Pros
Big-name clients and good exposure early in your career.
Kontras
There’s little to no proper training for people entering agency life. You’re expected to “figure it out,” and then criticized when expectations (that were never clearly communicated) aren’t met.
Turnover is extremely high, one team had over 12 people leave in under a year due to disorganization and poor communication from leadership. Instead of addressing issues directly, leadership would often escalate concerns about junior staff to VPs rather than having direct adult conversations.
The culture is heavily micromanaged and cliquey. There’s constant gossip and a “game of telephone” dynamic — people talk about you, not to you. You’ll walk into touch bases and get blindsided with negative feedback that was never communicated before. You’re told to “ask questions,” but then made to feel dumb for doing so.
Support is inconsistent. Leadership is quick to ask junior employees to step up and provide extra help when it benefits them. But when junior staff ask for additional support, it’s dismissed as “out of scope” or labeled a “low-lift account.” It feels one-sided.
HR does not feel like a resource for employees , concerns raised by junior staff are not taken seriously and often seem to favor leadership.
There’s little mentorship unless leadership personally favors you. Pay is also extremely low for the workload, especially compared to smaller agencies offering significantly more for entry-level roles.
Overall, it felt more like high school than a professional environment.