Downward decline - Inbound Customer Service Agent bei BCE: Mitarbeiterbewertung

Company used to be very customer focused. Things changed drastically with lockdown (COVID) and they now want quantity over quality team leaders watching too closely, micro- managing some. It used to be age and experience were valued, now if you're young and fast that's all that matters, call quality be damned. It was a great place to work, pre COVID. They have a mental health team who don't help you and POD (HR) don't communicate.