No training, Pushy sales & bad technology - CEM bei BBVA: Mitarbeiterbewertung

2.0
26. Mai 2020
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CEO-Befürwortung
Geschäftsprognose

Pros

There is not much to say besides I lucked out and got a good understanding branch manager.

Kontras

Training is horrible 95% is computer basted training and the other 5% is after your already at the branch. All I have to say is hopefully you get a manager that wants to see you do well. They give you monthly sales goals and push you everyday to sell so many products and tell you you have to make so many sales calls a day to try and push people to do things they may not even want to do so they can make their goals. Now if you want to work at Wells Fargo go don’t go to a bank that’s trying to be like them. There sistomes suck there updated some but not to 2020 standards. Check scanners are used, outdated atms, paperless technology doesn’t work 90% of the time.

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Reaktion von BBVA
5y
Thank you for bringing your concerns to our attention. We strive to create a positive work culture driven by our Values--the customer comes first, we think, and we are one team-- and that creates opportunities for our team members to grow and thrive. We’re sorry to hear that hasn’t been your experience. We require all of our team members to put our customers’ needs first, and offer the benefits of our products based on the client’s unique needs and profile. If you’d like to share more with us so that we can address any issues, please reach out to Team Member Services at 1-888-474-3575. You may also report your concerns anonymously using any of the bank’s anonymous reporting channels.

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5.0
14. Apr. 2026
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Pros

Lean deal team size learned a lot

Kontras

Below standard street pay for interns

2.0
18. Apr. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

BBVA as a whole, it has a very friendly work environment and has a unique culture unlike any other bank in midtown

Kontras

That being said, any team or department that lefts unchecked can end up becoming toxic which happened at my team. There was a VP/ED who was mistreating me to a point where it was a violation of the code of conduct and was impacting my overall internship experience and my chances at a full time job because this ed/vp was allowed to mistreat based on personal biases against me. I reported it to our manager during our midterm meeting to which I phrased it as “he was in violation of the code of conduct and has been abusive”. Instead he yelled at me during the meeting because he didn’t want to lose someone who downgraded from a BB that he got for cheap. He said in the end of the meeting he would talk with the Ed/vp but a month later he pulled me into a room with HR and said today was the last day of my internship. Very unprofessional as he clearly sided with the toxic Ed/vp and booted me out because he didn’t want to lose the Ed/vp even if he was in violation of the code of conduct. Horrible experince and everyone in my team failed to uphold to professional decency. As long as everyone in that team is still there would not recommend this team at BBVA unless something structurally changes.

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