Pros
.80 cents more than minimum wage
Kontras
• No dignity of work as u will take 200 calls daily with people hurling abuses at u nd yelling at u while ur supervisors and leads tell u to be professional. • I used to cry everyday as people would hurl expletives just because u r following a stupid and complicated script. • Ther wud be endless scripts, countless webforms and useless verification procedures • U wud be promised flexibility to self schedule but I promise u’d never make it to ur desired tier because of stupid micro management and stats. • Ur mental health would deteriorate, depression would seep in and u wud feel shattered everyday for working for a phone company and in an inhumane work environment. • The clients won’t ever return phone calls nd u will be made a scape goat because of their inefficiency. • The company wud do nothing to help u nd u wud not even get time to pee as there wud be a timer beeping the moment u take a break. • Ur team leads are unqualified, uneducated, passive aggressive and biased losers who think working as a call centre lead is an achievement and have big fragile egos. They wud favour the sycophants and provide u obnoxious feedback every week until u feel miserable. •The company has a pretentious quality assurance system where ull be judged on minuscule things and ridiculed. • The CEO is as pretentious as the company. • 10 people joined the company alongside me and each one of them left the job within a month or two just because their anxiety levels were getting uncontrollable. • U wud be lying all the time to the callers and the 100s of scripts wud make ur life a living hell. In short I’ve worked for many call centres before as I am just starting out my career fresh outa college but this one is insane and inhuman. This is a plague. Stay away if u wanna do something in life.
