Toxic workplace - Client Support bei Amiqus Resolution: Mitarbeiterbewertung

Hi there, Thanks for taking the time to share your experience. Feedback helps us see where we can improve and is welcomed whether its as an existing part of our team via fortnightly sessions, engagement surveys or sharing your experience after working at Amiqus. I'm glad the things that worked for you came through: the flexibility, remote setup, the trust in our people, and the support via cross functional teams. A few points you raised feel worthwhile picking up. On development time, the support and budget allocations are still very much in place. We're reviewing how this benefit of time and budget works in practise so it's both valuable and consistent for everyone as we continue to scale. Reorganising our teams and roles inline with our growth plans was something that took time and was managed with a focus on those people who were directly impacted as a priority. Whilst many people worked hard to make sure the process was clear, direct and moved quickly to a conclusion, your feedback tells us it didn't feel clear or open enough to everyone, and that's a fair point. We know that workload, priorities and capacity matter, and they're in constant flux when you're in a scaleup with big ambition and high expectations. We talk about openly in our regular company updates, share progress and with that, share in the success across all of our people via share options and bonus schemes. As you'd expect we're putting in the work behind the scenes too:  whether it's adoption and roll out of automation tooling, ai enabled processes or additional hiring - well resourced and experienced cross functional working are critical to our success.  We also know this only counts if people feel the difference day to day. Our recent team engagement survey feedback (post reorg) helped flag top opportunities and confirm what our people care most about and we're working on. That doesn't lessen what you've described, and we don't see it as a sign the work is done. Thanks again for taking the time to share. Tasha People team

Thank you for taking the time to leave a thoughtful review and for highlighting the positive aspects of your experience, particularly the support from your manager and team. We’re sorry to hear that other elements of your time with us did not meet your expectations. We take inclusion, accessibility, and employee wellbeing seriously, and we are committed to supporting people in line with our policies and our responsibilities as an employer. While some processes can feel formal at times, they exist to ensure consistency, fairness, and compliance with employment law, and we always aim to handle requests with care and good intent. We recognise that individual experiences can vary, and feedback like this is helpful as we continue to reflect on how our values are lived in practice and how we can improve ways of working across the organisation. We appreciate the time taken to share this perspective and wish you every success in the future.