Pros
If you need a virtual job I guess this is what you can get. This used to be a good company a few years ago and maybe it will revert back to that one day. Just didn't hold your breath
Kontras
Bonus, incentive, revenue have all been capped at incredibly low amounts and made virtually impossible to receive. Metrics are micromanaged down to the second. The role is no longer white glove concierge/customer service, it's now rush to book travel, ignore everything else and hurry to the next call. There's no personalization as they've taken away any time for it. The company has moved backwards and treats customer facing agents like dirt in both compensation and moral Be aware that you will receive "consequence" emails multiple times a day and reminded multiple times a day that you can be fired for basically breathing. Also learn to work through breaks and lunches and stay hours after you've clocked off to try and catch up so you don't get "coachings" on how bad your numbers are Learn to comfort coworkers as they break down in tears and mental breakdowns hourly.