Not what it used to be - Virtual Customer Care Professional bei American Express: Mitarbeiterbewertung

2.0
5. Mai 2024
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

Benefits are the only pro

Kontras

The environment has changed. It’s really sad and so many employees are in fear of their job. It seems like management is trying to find things that are wrong rather than focusing on what is right. It’s now all about numbers instead of recognizing the positive. There is no more focus on what the employees need and no one wants to say anything because everyone is already under so much pressure. Upper management doesn’t take feedback seriously at all, no matter what the survey says for best place to work for.. it isn’t true, they have made it so employees don’t feel safe to provide honest feedback anymore. In addition, white people are now a minority. The focus management is putting into developing team members is no longer because of skill- they have been told to focus on the development of people who are not white.

Mehr Bewertungen zu American Express entdecken

5.0
9. Juni 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

Free lunch in the cafe. Everyone’s nice.

Kontras

Audit is just such a boring job. Lot of change going on right now

3.0
8. Juni 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Kontras

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

Bewertungen anzeigen nach: Hilfreich|Sterne|Datum|Alle