Pros
Work from home. Good computer
Kontras
Training was a facade. This job is mostly handling customer service inquiries for flight changes or one off scenarios with customers asking about things that no one knows the answers to except the airline or the hotel. The types of calls are so random and finding answers is too complicated. Everyone is constantly in a chat room with other agents asking for answers. Calls come in, we stop ask for an answer in chat and then try our best to explain something we have very little understanding of. In training they pitch this idea that you will be building a personalized travel adventure for customers. That is a total lie. It is nothing more than confused customers calling you for answers you do not have. The whole job is pure chaos 24/7. For customers who are shopping for travel, they just want you to find the EXACT hotel and EXACT flight that they saw somewhere online and many times the "system" cannot find those rates that they saw. Amex is a joke.