Pros
American Express is a well-known company with a long track record of providing credit cards to businesses and individuals. I will say they practice diversity and inclusion. They also try to train you for the job. However, I have never experienced stress like I did there. See the "cons" section.
Kontras
The training was intense, and that's an understatement. Not only was I expected to attend daily training, I was also expected to complete a lengthy training on banking regulations. My advice -- work for AMEX if you have a finance and/or banking background. While I think the company tries to train you, in reviewing customer comments about customer service, you would think AMEX did little training. Not only this, but being a call center, every minute of your day was scheduled and logging in and out was watched. Need to go to the bathroom? Oh well, wait until your break. The feudal system at it's finest.