Pros
Good work-life balance and work from home flexibility. Colleagues are generally smart and motivated. AmEx is more transparent in terms of policies when compared to other financial services companies, and they try to treat employees well. They try their best to put the customer first.
Kontras
Many folks are leaving. Every day I get multiple notification emails that people are moving on. Morale is low. Compensation is really not competitive for today's market, and there were no raise increases for 2021. In the last couple of years it's been very apparent that people are coming here just to get the company name on the resume, take advantage of the long parental leave, and move on. Unless you have a family and a very long commute, where the work-life balance is extremely important, chances are that you will probably not be incentivized to stay for a long time. As others have mentioned, upward mobility is very difficult and pay increases are minimal, even when they are given.