Pros
Pay which is very competitive , work in an environment which is fun and casual (No Need for tight suits and briefcases unless your into that kind of thing), managers that care most often than not about you and your life , training by individuals that are skilled and love their job enough to make you feel you might want to retire here. Lots of Prize, Gifts, and merchandise to be won or bought at cheap prices and no these are things may actually like such as 22" rims, an Xbox, and Gas Cards just to name a few. Will you think your being Brainwashed, of course, but you'll like it.
Kontras
Customer service is so crucial that employees may "wet the bed" if not bringing their "A" game and "mysteriously disappear" if not selling and making AMEX the big bucks.If you do customer service you got to give extraordinary service and wrap it up in good time. If your in sales, you get a little more time but your life may end short at Amex if not making that quota. You see every possible detail about this person even category the person falls into i.e. from influential to frequent caller. Customers will lie and act brand new with you so you cant get too personal or feel for their situation so much that you risk your own job to protect them from themselves.