Pros
Great benefits. Great pay. Exceptional facilities in the office. Opportunity to grow within the company. Most of management are friendly.
Kontras
The past couple years they have become extremely sales driven to the point of being unproductive. They push you to sell card products and if you don't meet their completely unreasonable sales requirement they will write you up for it. Incentive is mostly based on customer surveys. If you receive a bad survey you could lose a portion/all of your incentive that you worked hard for. Even if you received the survey by error and it clearly wasn't intended for you, they won't do anything about it and you will lose and incentive because of their error. They penalize you for taking a bathroom break even if you have a medical condition and provide them with a doctors note. Endless fighting with other departments within the company because of lazy reps who don't want to be handling a call they should be handling.