My Two Cents - From a 20 Year Amex Veteran - Director bei American Express: Mitarbeiterbewertung

3.0
5. Jan. 2009
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CEO-Befürwortung
Geschäftsprognose

Pros

There is little overtime and the work is not stressful. The benefits are better than other companies in Phoenix, with a good deal of vacation and sick time granted. Time off is encouraged as is work at home. Total compensation (e.g. base pay + bonus + benefits) is exceptional considering the low hours and stress.

Kontras

As a highly driven individual, I'm often concerned that we have become soft at the expense of Shareholder interest, and am often in a frustrated state as a result. The work is sparse and not challenging, but more importantly the Technologies organization as a whole is not the high performing organization it used to be. The portion of our time we put into keeping our current level of staff is quite large. In addition to the constant justification of the importance of our jobs, common in any organization, we undertake work with questionable value-add because we have the time to do so. This is a recent development, occuring only in the last five years or so, and could change with these tough economic times.

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5.0
9. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

World class organization Culture Perks

Kontras

Work life balance Time off

3.0
8. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Kontras

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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