Pros
Amex in the past has had good pay.
Kontras
This job will become your entire LIFE! They promote a healthy work life balance when you start, but this changes when you get on the floor. You will give every bit of blood, sweat, and tears for your money, bonus or no bonus. You will not be able to use you PTO that YOU'VE EARNED. You are not able to request a new Team Lead even though your current team lead has ulterior motives and only cares about her stats as TL and how she looks over all. You have to finish EVERY call in 4 MINUTES! All while giving "soffers" (soft offer) or "recommendations" as they call them, but basically they want you to sell card holder MORE CARDS! Also in this 4 minutes you have to transfer points to miles, dispute charges, explain bills, set up payments, online accounts, apple watches, etc... But most importantly sell sell sell more cards. The end of call surveys will land on you regardless if you caused the issue or not. When I left the pay was $17.00 per hr, but now I see its $15 and bonuses have probably changed too. NOT WORTH IT! There are plenty of opportunities on work at home job boards that have less stress! Oh and by the way benefits are good but will consume your entire check! Especially for families. I have since been hired to work for their competitor and loving it!!