ivory towers don't scale - Customer Support bei Adobe: Mitarbeiterbewertung

- Awesome culture. I love going to work every day. People are really nice - exciting to be in the industry where a lot of innovation is happening - good work life balance - flexible RTO - two one-week shutdowns per year, unlimited PTO, global wellness days, great benefits

- Leadership lost its way. Missed huge opportunities in markets served by Canva and GenAI. Took the wrong bet on commercially safe models, missing out on huge opportunities that were captured by competing GenAI models. No clear strategy or vision from management about how to get back in track. Our products are losing market share every day and management seems to be lime deer in headlights, unsure what to do - Watching stock price deflating nearly every day is disheartening - Decision making is very slow. Takes ages to get things approved. - C-suite is mostly over 50 and often seem out of touch with latest AI and tech trends. Uphill battle sometimes to get them to see urgent opportunities that need to be acted on immediately - Adobe failed to organically develop major products in the last 20 years. Major recent ones; Firefly and Express; have not been successful.

Great opportunity to learn from incredibly smart people, many opportunities to continue education, great for independent workers, not so for entry

Upper management forgets that first line managers need training. You need a thick skin to survive them