Pros
The pay is pretty good.
Kontras
Where to start? Lack of leadership? Crazy turnover? No loyalty to their senior employees? You name it. The management will literally tell you how great of a job you are doing and then let you go without warning the next week. Some people are backstabbers, so you have to watch out for that - they will gladly scapegoat you for issues if they can. Training? Bwahahaha - Google is your trainer. Customers are constantly upset. They will not staff correctly. Alerts? Sure, they are generated. But that stack of thousands of alerts are not touched because the staff cannot keep their head above water to do them. Sorry clients, those aren't being reviewed. Oh, and they will literally take ANY client and expect you to support it. No standardization on equipment. Server 2008? Sure! That gaming rig that is being used as a server? Sure we can support that. Google Wifi? Yeah! No problem!