Pros
Very unique job, Learned a lot about the business of mental telehealth and the pros and cons of a for-profit model in the mental health care space. Many of your peers/co-workers are great listeners and will stand by you. Once you have a few calls you no longer fear hard conversions going forward.
Kontras
The job is extremely taxing on your emotionally and mentally on top of that you have to meet ever-changing quotas and meet ever-changing expectations within those metrics. It doesn't help there is such a massive disconnect between upper management and the on-the-ground employees. Also from on-the-ground management to whom they are supervising, there is little to no meaningful support. Your day consists of having some of the hardest conversions you will ever have many times a day. Mixed with that you are evaluated on these conversions constantly by folks who in no way offer any meaningful notes. You will be yelled at by a member and told by your manager " you take too long in the bathroom". They also refuse to hire internally so it actually works against you by being an engagement specialist hoping to make a career at Able to. All of this from a mental health company.....
