Ok company to work for, except in customer service. - Customer Service Representative bei AMR: Mitarbeiterbewertung

3.0
23. Okt. 2008
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CEO-Befürwortung
Geschäftsprognose

Pros

There are a variety of different departements to work in.

Kontras

My 9 months in Customer Service have been tough, to say the least. AMR's billing practices are extremely frustrating for the CSR and for the patients. AMR is greedy and sends out bills to patients when we haven't heard from the insurance in 30 days, then precollection notices saying to pay before it defaults to collections. Then their cash department is super slow in posting payments, and we keep sending out late notices to patients when we have had a payment for 7 days.

Mehr Bewertungen zu AMR entdecken

5.0
29. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good work dynamic/ road shifts and events

Kontras

I don't have any cons

3.0
26. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

There’s a good workforce here with employees who are well united on issues a strong sense that the company is actually pushing toward a positive future in terms of operations. Ambulance fleet seems to be getting good upgrades and call volume (in most areas) is manageable. There is also a good amount of OT available with bonuses/incentives available. Matching 401k is nice and health benefits are very reasonable.

Kontras

For being such a large operation, the pay rate seems to be lacking as of right now. Most employees with adult responsibilities are having to rely heavily on overtime/incentives just to have a semi-comfortable lifestyle outside of work. Uniforms definitely need improvements and training for new EMTs seems a bit lackluster. The morale can be low at times also due to the company being write-up happy (for lack of a better term). Lack of 24 hour units and proper posting locations makes for a somewhat harsh work day as well.

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