Good company/could change dept. processes - Client Support Consultant I bei ADP: Mitarbeiterbewertung

3.0
11. März 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

coworkers who are willing to help; employees are provided w/ generally organized procedures to refer to when when answering clients' questions; good employee benefits; manages and team leads try to include fun activities to help brighten the day; I learned something new every day; pay is decent.

Kontras

mental stress. Potential advancement comes from quality and production numbers of amount of chats you take per day. This can be expected in call center type environments, however some of the department's processes can prevent you from meeting the required stats in the way that works best for you, so in reality, my success was not completely left up to me which I personally didn't like. This is a great job for people who are fueled by competition. However for those of us who love more of quality and handling client issues for resolution/following through with clients to ensure their matter is resolved, this type of job may drain your energy with having to meet production stats. This job will definitely keep you on your toes (mentally).

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Reaktion von ADP
4y
Thank you for sharing your experience and feedback with us on Glassdoor. We are glad that you enjoyed your time at ADP and we value your contribution. We will share your insights with our leadership teams, so we can better improve our process.

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5.0
11. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great Company to work for

Kontras

Raises are not very consistent.

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Reaktion von ADP
2w
We are glad that you are enjoying your ADP experience. Thank you for your review.
1.0
4. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Resume Gold! Having the name on your resume opens doors because people know you can survive a high-volume, high-complexity environment. That’s where the benefits end.

Kontras

Pay: It’s a joke. They expect specialized, expert-level work and deep tax knowledge for a base salary that is way below the market. They use the big name as an excuse to underpay you. Work/Life Balance: You are never truly off. To hit the impossible quotas, people are forced to work off the clock just to keep up. Management knows this is the only way the work gets done, but they look the other way so they don't have to address the workload. Management: They are manipulative and not leaders. Instead of helping with the workload, they use moving goalposts and vague promises of growth to keep you running. There is no advocacy for employees. Make sure to get everything in writing. Some get amnesia. Quantity over Quality: It’s a sweatshop for data. You’re forced to rush through complex setups just to hit a Go-Live count to appease Sales. Accuracy is key, but it often takes a backseat to volume, which is a nightmare for anyone who cares about doing the job right. No Room to Grow: There is no real way to move up. ADP is a lateral move company, and that’s only if your management doesn’t stand in your way and prevent you from leaving for another internal team.

2
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Reaktion von ADP
2w
Hello and thank you for providing your insight into your experience working for ADP. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com
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