Pros
The employee benefits are decent. It seems that in areas outside of Major Accounts Benefits Administration, training is provided, expectations are set, and processes are outlined.
Kontras
This review pertains to Major Accounts Benefits Administration Services only. Service Concerns - Only minimal training is provided, if any. There are many manual processes required for servicing clients, but very few of the processes are documented, resulting in numerous errors. Management seems oblivious to the client issues, although client retention rates and customer service surveys indicate a major problem. Promotions - It is unclear how to get promoted within Major Accounts Benefits Administration Services. While there are some promotions happening, Management doesn't seem willing to guide or provide direction to associates for promotions. When promotions happen, other associates are usually left scratching their heads, trying to understand. Posting for Jobs Outside of Major Accounts Benefit Administration Services - During my time in this organization, I have seen very few people successfully move from M A - B A S to another organization within ADP. It is unclear if other areas are not interested in B A S employees or if current B A S Management is standing in the way.
