Wanted to love it. Very stressful call center job - Client Support Specialist I bei ADP: Mitarbeiterbewertung

2.0
24. Jan. 2021
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CEO-Befürwortung
Geschäftsprognose

Pros

Benefits first day. Flexible Managers. Decent Pay. Young Workforce. Over time.

Kontras

Insufficient Training. No Work-Life Balance. Demanding. Call Center. More training and support would have been great. No one I started with felt comfortable in the position after training. It is also very hard to have only 1 person help a team of 10-12 other associates with constant questions at the same time. It would take a while to get assistance. Managers will read your inquiries and rarely respond even if they see no one has answered you for a good while. Imagine having an angry client on the phone waiting on you waiting on someone else to answer you or help. That will be most of your day. Learning on the job with angry clients on the phone waiting for you to finish a video or read a 6 paragraph document is extremely stressful. Assigning 2-4 cases a day and not having time to work on them because of inbound call taking all 8 hours of the day is also very stressful. This role also deals with ALL aspects, so you will be doing benefits, taxes, Time and attendance work etc regardless of there being actual departments for those tasks. Very outdated software that were NOT user friendly. :(

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Reaktion von ADP
5y
Thank you for the insights and assessment regarding your time with ADP. We are sorry to hear about this experience and appreciate you taking the time to invest in writing this review. Your feedback helps us to improve our overall processes, we value your opinions, and will share your insights with our leadership teams.

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5.0
30. Juni 2026
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Pros

So much room for advancement. Very supportive culture and felt like family. Fast-paced for those who love a challenge. Great benefits!

Kontras

Does not allow 100% remote work although everything handled with clients is virtual.

2.0
15. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Kontras

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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Reaktion von ADP
1w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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