Pros
- Friendly Co-workers. They help get you through the bad days. - Training was good. The trainers I had were knowledgeable and fun to work with. - When your numbers are good the place has a relaxing atmosphere. - If you plan ahead enough it is easy to get the days you want off.
Kontras
- Very 'clique' supervisors. If you aren't in their inner circle don't ever expect to move up unless your numbers are so stellar that they can't ignore you. If you do get in that circle, congratulations! You will be on your way up in no time. - If there is an error on your stats, tough. I tried fighting errors in my numbers with documented call by call evidence. Didn't help one iota. Supervisors will not go up to bat for you. - Your stats are your identity. Particularly your bad stats. Have a bad week? Your great past performance means nothing. If your numbers are bad some supervisors will throw you under the bus to get you off their team so their bonus doesn't suffer. (again, if you aren't in the "in" group) - Lowering the pay. From when I started to when I left the starting pay for the new guys had dropped by $2 and all raises across the board were frozen for the year. - If you get stuck on a call, don't expect to get help.