ABB
Technical Support Engineer
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Business Manager - Commercial&Operations__
Working in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with international teams to maintain the highest levels of customer satisfaction in our worldwide applied solutions for electrical power generation. Reporting to the Head of Product Support, you will perform various product and life cycle activities to assist in the development, launch, maintenance, and profitability of UNITROL, MEGATROL and SYNCHROTACT products.
The work model for the role is: hybrid (ideally within presence of current business locations )
You will be mainly accountable for:
- Technical support for ABB experts worldwide, ABB business partners and End customers with Salesforce as the CRM (Customer relationship management) platform and participation in ensuring 24/7 availability of remote support line
- Leading resolution teams and handling customer communication for support cases where different stakeholders (e.g., System experts, R&D, Quality etc.) build a resolution team according to severity, complexity, and urgency
- Leading and support with type test activities, component specifications, life cycle solutions and product engineering etc.
- Supporting customers with grid code compliance studies (e.g. Power Factory, PSS/E, PSCAD) and digital transformation (e.g. cyber security, digital twin). Training and onboarding support can be offered in this matter.
Bachelor or master’s in electrical engineering
Minimum 4 years of experience in field service or engineering with Power Generation System know how, Embedded Software and Control Hardware plus Power Electronics (Experience with excitation systems is preferred)
Specific experience in grid code compliance studies is preferred
Fluency in English, any other languages are an asset
Proactive attitude to drive innovation and improvement
Proven organizational skills with the ability to handle multiple projects simultaneously
High sense of responsibility and commitment
High degree of intercultural awareness
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
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