Usually you'll interview in the office you'll work in. The interviewer will be the office manager. They'll tell you how they run their office and what a CSP actually does in their office. There are a few general questions asked. They are mostly concerned with your customer resolution and retention skills.

I was reached out to after a few months of me submitting my resume to them in a Career fair. Pretty simple and straightforward. It was a part-time position so it will be general.