Phone interview was pretty technical, however the in person interview was pretty easy going. Questions were primarily about "tell me a time when..." and what customer service experience you have had.

Recruiter was excellent and knowledgeable. Interview with manager was candid yet relaxed. Best I've experienced in years. Management presented a very hands-off approach: "I trust my employees know their job. If you've been hired, I trust you know how to do it and will seek out help or assistance as needed." Also "our support is from 7AM - 6PM. As long as you come in between 7AM and 9AM and work your hours, I don't care when exactly that is".