Pros: The core team at Custom Ink is strong. The interviewers I met with were sharp, professional, and asked insightful questions relevant to the role. It's clear the company has talented people on board. Cons: The primary issue with the hiring process was a complete communication blackout for the two full weeks following the final panel interview. Even accounting for the Labor Day holiday, the lack of a simple holding email to manage candidate expectations was disappointing for a company of this caliber. It created a feeling of disorganization and a lack of respect for the candidates' time. Advice to Management: Custom Ink has the ability to attract top talent. To improve the candidate experience, I would suggest: 1. Improve Communication: Provide brief, regular updates to candidates in the final stages, especially if there are known internal delays. 2. Vendor Accountability: Hold third-party recruiting partners to a high standard of transparency. Our process was complicated by the agency submitting a salary figure 15% higher than my stated maximum, which should be a point of concern for management.

I had an initial phone call with HR. The job description changed right before the interview but the interviewer was kind and professional. I was asked many technical questions, more than typical in the HR round.