• Help customers to solve reported product and network problems of varied complexity
• Replicate customer issues in a lab environment
• Work with engineering team to replicate customer issues and test possible fixes
• Work on problems of diverse scope across all solutions from Versa Networks
• Incident/ticket lifecycle management
• Setting up infrastructure
• Create knowledge articles
• Write bash/python scripts

• Solid knowledge on the VersaOne Platform (SASE, Security Service Edge, Advanced Security and Secure Network)
• Minimum two years of project implementation experience on the suite VersaOne Platform
• ROUTING, OSPF & BGP, MPLS, L3 VPN – expert level
• TCP/IP protocol suite, SFW, NGFW
• Good understanding of IPSec VPN/SSL-VPN/NAT/GRE
• Hands-on experience in anti-virus software, intrusion detection, firewalls and content
• Understanding of security logs, vulnerabilities, CVEs, threat map
• Experience in handling perimeter security, endpoint security, web and email security
• Working knowledge of Linux/Unix environment
• Good understanding of virtualization, SaaS, IaaS and related technologies
• DevOps skills which include alerts monitoring and remediating issues
• Strong ability to diagnose server or network issues which will be complex in nature
• Flexibility to work in 24x7 rotational shifts
• Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment
• Experience in Threat Analysis and Security Incident handling
• Log Source Onboarding of On-prem/Cloud
• Prior experience working in a TAC environment will be a plus.

• BS (MS Preferred) – IT/Computer Science or equivalent
• Advanced Routing/switching skills/CCNP/CCIE skills or equivalent level of experience
• Versa certification (SD-WAN Associate / SD-WAN Specialist)
• Fluent in English

Our promise: You will feel at home with us! Collegial, collaborative and on an equal footing - we live exchange, team spirit and respectful interaction. We value diversity and different perspectives just as much as you as a person. This and much more stands for our very special sense of togetherness. There's even a word for it: adessi.

• Learn and grow with us: we support your continuous development with over 400 training courses and our digital learning platform.
• Experience real team spirit: joint events (e.g. sport weekend and the annual eduCamp training trip), welcome days and company runs strengthen our team spirit and allow you to be part of the team from the very beginning.
• Commitment that is rewarded: Your commitment pays off - with bonuses for recommendations, lectures, thesis supervision and attractive benefits via our corporate benefits portal.

Our culture and the way we work together are characterized by mutual appreciation, recognition and support. This unites us - even when working from home. Part-time work is possible by arrangement (80-100%). We have once again been voted one of the best employers in Switzerland! Our extensive training program and a transparent career level model for everyone ensure that your development with us never stands still. Because growing together and creating opportunities is programmed into our DNA.