Job Description

Last Mile DSP & Delivery Partner Network Manager

/ Last-Mile Transport Partner Network Manager

Location: Switzerland, preferably Zürich / German-speaking Switzerland

Employment Type: Full-time / Contractor

Industry: Parcel Delivery / E-commerce Logistics / Last Mile Delivery

Function: Delivery Partner Network Development / Last-Mile Operations / Transport Partner Management

⸻

About the Role

We are an international parcel logistics company expanding our last-mile delivery network in Switzerland. We are looking for an experienced Last Mile DSP & Delivery Partner Network Manager to help us build, onboard, and manage a reliable local delivery partner network.

This role is not a general sales position and not a simple driver recruitment role. We are looking for someone with hands-on experience in parcel delivery, subcontractor management, delivery partner development, transport partner management, courier operations, or last-mile logistics.

The ideal candidate should have experience working in or with established parcel delivery companies, postal operators, courier networks, transport companies, e-commerce logistics providers, or outsourced delivery fleet operations.

The successful candidate will be responsible for identifying qualified local delivery partners, evaluating their operational capability, negotiating cooperation terms, supporting pilot launches, and ensuring long-term service performance.

⸻

Key Responsibilities

DSP / Delivery Partner Network Development

* Identify and develop local DSPs, courier companies, van fleets, subcontractors, and transport partners across Switzerland.

* Build a structured pipeline of qualified delivery partners by region, postal code area, fleet size, delivery capacity, and operational coverage.

* Conduct outreach, meetings, site visits, and capability checks with potential partners.

* Evaluate whether potential partners are suitable for B2C parcel delivery operations.

* Develop regional partner coverage for Zürich, German-speaking Switzerland, and other priority areas.

⸻

Partner Qualification and Onboarding

* Assess partner capability, including vehicles, drivers, insurance, company registration, operational experience, delivery coverage, and backup capacity.

* Support the partner onboarding process, including document collection, commercial negotiation, system access, SOP training, and pilot preparation.

* Coordinate with internal operations teams to launch pilot delivery areas.

* Ensure partners understand delivery SOPs, scanning requirements, customer service expectations, proof-of-delivery requirements, and SLA obligations.

* Help establish a repeatable onboarding process for future delivery partners.

⸻

Commercial and Network Planning

* Support pricing discussions with delivery partners based on parcel volume, route density, delivery area, failed delivery rate, service requirements, and operational cost.

* Help design regional delivery coverage by canton, city, depot, and postal code area.

* Recommend the best partner allocation model for each area.

* Build a scalable partner network that can support future parcel volume growth.

* Identify backup partner capacity to reduce operational risk during peak periods or service disruptions.

⸻

Performance Management

* Monitor DSP / delivery partner performance, including on-time delivery, delivery success rate, exception rate, customer complaints, scan compliance, and failed delivery reasons.

* Identify underperforming partners and drive corrective actions.

* Support regular performance reviews with delivery partners.

* Recommend partner replacement, volume adjustment, area split, additional training, or backup capacity when necessary.

* Help maintain stable service quality during volume growth.

⸻

Risk and Compliance Control

* Identify operational, commercial, legal, and service risks in the delivery partner network.

* Prevent over-reliance on one partner or uncontrolled subcontracting.

* Ensure delivery partners meet basic compliance requirements, including company registration, insurance, vehicle suitability, operational accountability, and service capability.

* Maintain accurate records of partner contacts, contracts, pricing, coverage, performance, and risk level.

* Support internal reporting on partner network status, launch readiness, and operational risk.

⸻

Requirements

Must-Have Experience

* Minimum 5 years of experience in parcel delivery, courier operations, transport operations, last-mile logistics, or delivery network management.

* At least 2 years of experience managing subcontractors, DSPs, delivery partners, transport partners, courier companies, or outsourced delivery fleets.

* Strong understanding of last-mile delivery operations, including depot handover, route planning, driver capacity, failed delivery, claims, proof of delivery, exception handling, and SLA management.

* Proven ability to build, manage, or improve a local delivery partner network.

* Experience working with small and medium-sized transport companies, van fleets, courier companies, or independent delivery contractors.

* Ability to conduct field visits, partner meetings, and operational inspections.

* Strong negotiation, communication, and problem-solving skills.

* Fluent English and German.

* Swiss German is a strong advantage.

* Local market knowledge in Switzerland is highly preferred.

⸻

Preferred Background

Experience from one or more of the following backgrounds is highly preferred:

* Parcel delivery companies

* Postal or courier networks

* E-commerce logistics operators

* Last-mile delivery platforms

* Transport and distribution companies

* Local courier or express delivery companies

* Subcontractor-based delivery operations

* Van fleet management

* Depot or regional delivery operations

* Partner network development or transport partner management

⸻

Strong Candidates Should Understand

* DSP / subcontractor network development

* Delivery partner sourcing and qualification

* Parcel delivery cost structure

* Cost per parcel / cost per stop

* Route density and delivery productivity

* Depot handover and route dispatch process

* Partner onboarding and SOP training

* SLA and KPI management

* Proof of delivery and scan compliance

* Failed delivery and exception handling

* Peak season capacity planning

* Regional coverage planning by postal code

* Delivery partner performance reviews

* Backup capacity and partner risk control

⸻

Ideal Candidate Profile

The ideal candidate is a practical last-mile operator with strong local market knowledge. You are not just a salesperson. You understand how parcel delivery networks actually work on the ground.

You know how to find real delivery partners, verify their capacity, negotiate workable terms, launch pilot routes, monitor performance, and fix operational problems when service quality drops.

You are comfortable speaking with company owners, depot managers, transport partners, fleet operators, drivers, and internal operations teams. You can work independently in the field and also report clearly with structured data.

You understand that a successful delivery partner network is not only about signing partners. It is about building reliable coverage, stable service quality, controllable cost, and long-term operational accountability.

⸻

Key Success Metrics

Success in this role will be measured by:

* Number of qualified DSP / delivery partner leads generated

* Number of partner meetings completed

* Number of partners passing qualification review

* Number of partners onboarded for pilot operations

* Number of active delivery partners launched

* 30 / 60 / 90-day partner performance stability

* Delivery SLA performance

* Delivery success rate

* Exception and complaint reduction

* Regional delivery coverage expansion

* Partner cost competitiveness

* Operational reliability and backup capacity

* Quality of partner pipeline and reporting accuracy

⸻

What We Offer

* Opportunity to build a new last-mile delivery network in Switzerland from an early stage.

* Direct influence on network design, partner strategy, and operational standards.

* International logistics environment with strong growth potential.

* Performance-based incentives linked to successful partner launch and stable operations.

* Practical, field-driven role with real decision-making impact.

* Opportunity to work closely with local delivery partners, transport companies, and operational teams.

⸻

Application

Please send your CV and a brief summary of your relevant experience in last-mile delivery, DSP management, subcontractor management, courier operations, transport partner management, or delivery partner network development.

In your application, please briefly answer:

1. What type of last-mile delivery networks, courier operations, or parcel delivery companies have you worked with before?

2. Have you managed DSPs, subcontractors, transport partners, courier companies, or outsourced delivery fleets?

3. Which regions in Switzerland do you know best for delivery operations?

4. How would you build a delivery partner network for Zürich within 60 days?

Job Types: Permanent, 80-100%

Pay: CHF2’900.00 - CHF4’000.00 per month

Work Location: In person