IT Operations Analyst
Are you passionate about creating seamless IT experiences in a fast-paced global headquarters? Do you enjoy combining hands-on technical problem-solving with a strong service mindset – making sure meeting rooms, events and everyday technology just work? Join our HQ VIP Support team in Zurich and play a vital role in keeping our people connected, productive and ready to make a difference for millions of patients.
Your new role
As our new IT Operations Analyst, you will be the trusted face of IT at our Zurich site, ensuring meeting rooms run flawlessly, supporting users on their way out of the organization and welcoming new joiners with a smooth onboarding experience. You will combine technical expertise with a strong service orientation, ensuring that meetings, events and day-to-day operations run seamlessly.
Your day-to-day responsibilities will include:
- Onboarding incoming users – delivering Day 1 IT equipment, setting up accounts and providing training on Microsoft 365, Teams and other corporate tools
- Managing outgoing IT support – ensuring secure return and reallocation of hardware, decommissioning of accounts and proper handover processes for leavers
- Delivering high-quality onsite IT support and services to all users, including walk-in/Techbar assistance and resolving incidents through ServiceNow
- Supporting meeting room technology through the installation, configuration, maintenance of AV equipment, and occasionally providing hands-on technical support before and during meetings, events and sales cycle sessions
- Safeguarding local IT infrastructure availability in close collaboration with GIWS Infrastructure teams and global subject matter experts
- Managing IT equipment, hardware inventory and asset records, and coordinating with vendors to maintain optimal stock levels and service quality
- Working in an Agile setup using Kanban, contributing to continuous improvement and supporting wider GIWS project implementations
Your new department
In Enterprise IT & Quality, you will be part of a business area that drives impact across the full Novo Nordisk value chain. We strive to stay close to our stakeholders in the business to ensure we deliver on their needs, helping reach millions of people living with serious chronic diseases. Our focus is on being at the forefront within our three areas; ensuring the highest quality for patients, being a trusted tech leader and an environmentally responsible business.
You will join the HQ VIP Support team, part of Enterprise IT & Quality Local Onsite IT Support function based in Zurich. The team works closely with affiliate end users, global IT colleagues and external partners – making sure technology empowers everyone, every day, from the moment someone joins until the day they move on.
Your skills & qualifications
We are looking for a service-minded IT professional who thrives in a dynamic, international environment and enjoys interacting with users at all levels of the organization. To succeed in this role, we imagine you bring:
- A degree in IT, Computer Science or a related discipline, combined with 3–6 years' experience in IT support
- A minimum of 2 years' experience in audio-visual technology support, including meeting room setups
- Strong technical knowledge of Microsoft Windows 11, Office 365, hardware, infrastructure and iOS devices, along with experience using ITSM tools such as ServiceNow
- ITIL Foundation certification (or equivalent service management training); experience working in an Agile/Kanban setup is an asset
- Fluency in Swiss German (spoken) and English (written and spoken), combined with a customer-centric, proactive personality and excellent communication skills
Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you're not just starting a job – you're becoming part of a story that spans generations.
What we offer
There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.
Deadline
Please apply before 28th June
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.
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