Other reviews have touched on this but they are outsourcing positions to workers in the Philippines to cut costs and are laying people off without a rhyme or reason. The average annual salary in the Philippines is around $3k per year in USD, so the cost cutting benefit is obvious. In addition, they have been laying people off without care for maintaining even the most basic business operations. The onboarding process is now so bad and so slow that Agents are increasingly becoming agitated and it is at times taking months to get onboarded. Another issue is that there is no feedback loop. At other companies, processes are improved and things are gradually worked on to make them better. This simply does not happen at eXp. On the contrary, things just get worse and processes fall apart for the most part. We used to have a Trello board to suggest improvements or ideas, but nobody ever took the suggestions and listened to them. I could be wrong but I don't recall one suggestion actually getting approved and having something improved, and there was like 80 suggestions. Recently it has gotten so bad that I would advise any agents considering joining to not join eXp. When it gets bad for staff, the agents suffer because we support them. I recommend looking up Fathom or another cloud brokerage instead of eXp. I am sure they aren't perfect but eXp is going down the drain at a rapid pace. I'll be back here in a few weeks or a month or two to update my review to say "Former Employee" once I have been replaced and let go, which is looking inevitable at this point.
