Pros
While they're have been many reviews from Zillow employees specific to the Rentals team, many have been negative. While many of these reviews offer valid points that are indeed true, they lose credibility from what can be construed as a disgruntled former employee fired for non-performance. I'd like to offer a perspective as a seasoned sales rep, with 10+ years experience, who also left a great job to join the Zillow team, who agrees there are issues at Zillow, yet also still wants a future on the Zillow Rentals team. I'm one of the reps that has been at Zillow the longest, and I have a history of high sales performance. As for the pros, I'll firstly agree with almost every other review in saying that the 401k and benefits are stellar. The medical insurance even covers infertility treatments, which is almost unheard of. Zillow culture is awesome, and a huge point of effort on the CEO's part. That being said, I work in-market, and it doesn't translate (not sure how they could do this, in truth.)
Kontras
The rentals org is a mess. Accounts are constantly fought over and moved to new reps, causing annoyance to our clients. The account management team is in constant battle with the sales team because there are no clear cut rules on either side. I've personally asked our sales trainer for specific group training as a group several times, with no such training in the works. I agree that Zillow offers poor training, the cause of that being they have no real idea where they're going or even what they want it to look like. One thing this team does have is TREMENDOUS potential. I believe the leadership in place can indeed get is there, especially the two mentioned in a previous review. One of which does have an extensive background in Sales, and has built highly successful organizations. Changes need to be made, there is no doubt. No one wants to work in fear all of the time, and eventually the real talent will leave with that atmosphere. No one wants to be treated like a number, and one person in leadership in particular treats us like we are nothing more than his personal cash cows. Although, that same person in leadership has a brilliant mind for operations and will be a great leader if he learns how to have a heart. He is a definite asset to Zillow, and will grow to be an even greater one of he treats his employees like assets. There is so much potential here, and I personally plan to play it out until they tell me I can't anymore. This team will be great, with some changes.
