Pros
Colleagues are generally knowledgeable, professional, and enjoyable to work with.
Senior and executive leadership are approachable and treat employees respectfully.
Human Resources is responsive and timely.
Compensation is fair
Kontras
The compensation structure does not adequately support long-term employees; in several cases, new hires are paid more than experienced staff.
Limited opportunities for career advancement and internal growth.
Some managers identify as leaders but do not consistently lead by example.
It’s unprofessional for managers to talk behind a technician’s back in front of other techs rather than addressing the issue privately first.
Innovative ideas that could support future contract growth are often dismissed prematurely.
Communication is heavily constrained by a rigid leadership ladder (employee → manager → senior manager → leadership → CEO), which limits transparency and diminishes the quality of ideas as they move upward.