Terrible experience - Customer Support bei TP: Mitarbeiterbewertung

1.0
16. Sept. 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

The training was good (but not complete enough). The job could've been interesting but their focus on money was too great.

Kontras

- dogdy contracts (ending up working 10 day weeks) - no HR for a good few months whilst working there, so no way to book any holidays in the summer - Focus on sales rather than customer support - Team leaders had very little experience and almost didn't speak English in some cases

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Reaktion von TP
3y
We are sorry to hear about your experience. We’d like to understand further and do our best to learn from it. Can you please share more details with us at: employeeexperience.tpspain@es.teleperformance.es. Your feedback is much appreciated.

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5.0
5. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Comfortable and friendly environment. Everyone hired in my class have great character, skills and personalities. Management seems great and easy to work with. Help is readily available when needed.

Kontras

Nothing I can think of thats a con

3.0
4. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Kontras

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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