Pros
WFH, Cool people to work with
Kontras
There was a time when the CS team was touted as the best support team out there, but those times are long gone. Despite the constant micromanaging, a never-ending list of metrics being tracked, and having your day scheduled out to the minute, most days are chaotic and stressful with little to no support from the top. The schedules are so random and can change from day to day, leaving the people who are consistently in office or that work primarily on the chat to do all of the work. The product itself is not consistent, so clients have the option to use an old app that doesn’t work or a new app that doesn’t work. This has become the meat of the job on CS: defending a product that doesn’t work with no release date in sight, no legitimate tools to help, and again no support from the teams that could actually help. You’re left to apologize day in and day out, then accept being verbally abused by the clients when they’ve reached their limit. There are only so many opportunities for growth here, and those opportunities usually go to the favorites of the company. There used to be weekly company meetings, now those are biweekly, and as the close-knit feel of the company fades away so does the presence of the owners. Spectora had a great thing going, but getting ahead of themselves and trying to rebrand is killing them slowly.
