A Flaming Dumpster Fire - Avoid! - Operations bei Convera: Mitarbeiterbewertung

In my opinion Convera is a company in crisis. It is no exaggeration to say that in my view the divestiture has taken a strong and respected brand (WUBS) and turned it into a flaming dumpster fire of a company. I saw tremendous change not for the better during my time there, and I’m not optimistic the company will achieve its goals. I suspect select C-suite management will be replaced by the board in the next 12-18 months due to poor performance and unsatisfactory delivery on the companies goals. Some key metrics to frame my review: -Unexpected costs and challenges in Convera’s change initiatives like IT upgrades have led to what I believe is an unofficial hiring and pay-rise freeze. No annual pay increases in line with inflation (only merit through a highly flawed performance matrix). When asked about this the CPO suggested they would consider it but only in markets where inflation was in the double digits, not under that. -The company has changed its internal priorities multiple times with little coherence and has recently significantly reduced it’s change initiatives because in my opinion it spread itself too thin and wasn’t making progress on any goals. -In my opinion serious client complaints have increased dramatically year-on-year and a large amount of revenue is considered ‘at risk’ because clients are leaving in response to poor service. -In my opinion self reported staff burnout has dramatically increased in the last year - staff are overworked by very high workloads with very little reward in my view. A huge song-and-dance internally was made about the company getting a licence to operate in the tax haven of Luxembourg, and it certainly seems the company’s path to being a $1 billion revenue business is (a) set up shop in a tax haven (b) dramatically reduce staffing costs by outsourcing roles to the 3rd world offices (half my team was outsourced, and another team was entirely outsourced leading to large layoffs and (c) cannibalise the existing client book with wider spreads for short term gain. Dealers are frustrated that they’re essentially being forced to charge higher spreads to their client book to meet revenue targets, and new business growth is way off target. The dealers know this isn’t sustainable. If you can put up with senior managers chastising team leaders for using ‘gendered language’ when praising a male colleague (Great job on XYZ, you’re the man!), diversity and inclusion coming up in every company wide call, and have sufficient cringe strength to withstand the C-suite referring to themselves as ‘The Avengers’ when giving updates on company calls, Convera is the place for you. Oh yeah and zero company social events, except the Christmas party where we were served arancini balls, roasted cauliflower florets and house wine/beer on a lacklustre tab that was rapidly depleted. Staff turnover is huge with the old WUBS guard leaving in droves and the company losing valuable exoteric systems knowledge along the way. Pay is garbage and the workload is extremely high and fast paced - it was not uncommon to finish late. For this reason, you will be working alongside a lot of recent migrants from south Asia with an obedient disposition who don’t know what else is out there or are afraid to push back because they’re being visa sponsored. Join convera if you want all the chaos and dysfunction of a high octane silicon valley startup, with none of the enthusiasm, delivery, or upside. Management seem totally oblivious to the fact that this is a mature business with decades of history and 30,000 corporate clients. C-Suite are ex Amazon and all their initiatives are slowly turning staff into the desk bound equivalent of amazon warehouse workers running around like headless chickens relieving themselves into water bottles because they don’t have time for bathroom breaks.