Pros
People at lower lever such as Agents and Team Leaders are the only reason why I stayed so long. Decent pay for the workload. Nice location
Kontras
The WEAKEST Senior Management Team I've ever seen in my 10 years of working in contact centres. Pointless learning senior managers names as they change every couple months. Priorities also change on a weekly basis. There is no clear direction or guidance. Everything is a "short term solution". Nothing gets rolled out appropriately which ultimatly leads to extreme strain on front line staff and customers. The same problems keep happening and nothing gets learned from it. Empty promises in regards to promotions and pay are made to people to try and retain them. Am extremly happy I left, I've made some really good friends but would never work for them again.
