Nice at first but reality catches up quickly - Customer Service Executive bei Booking.com: Mitarbeiterbewertung

2.0
6. Apr. 2016
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CEO-Befürwortung
Geschäftsprognose

Pros

Of of the main pros is the work colleague.. this is if you have people you get along with in your team. Another good thing about the company is that they offer you free lunch, discounts on hotels and the monthly office parties at a local pub.

Kontras

The company feels like a kindergarten for grown-ups. They monitor every single move you make. They don't value your work enough and keep talking about hitting targets, which are clearly impossible to hit, as we didn't even hit it as a team globally in the past quarter. It is getting more and more busy and we are extremely understaffed. This results in more pressure and work load. They have to understand that we are human beings and not machines. In the beginning they keep telling you that there are great possibilities to develop within the company, but when actually wanting to apply for another position they 'advise' you not to. If you hear that, just forget about going further ahead with your application, because they will never take you for another role. They want to keep you in CS for as long as possible...and that's why people keep quitting. It is okay for a little while if you want a monthly income or have other commitments, but definitely nothing for long.

Mehr Bewertungen zu Booking.com entdecken

5.0
30. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great, definitely recommend if looking for start up

Kontras

No cons all pros only

avatar
Reaktion von Booking.com
5d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Flexibility, make your own schedule

Kontras

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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