Pros
Flexible on vacation time, supplies a stipend towards my health insurance. Have developed a personal relationship with those I work with. Able to complete work on my timeline and have a relaxed atmosphere to do so in. Very self-motivated, so it's nice not to have micro-management. I love helping people understand the insurance industry and this is a job where you can truly make a difference, one person at a time. You have the chance to work with all types of personalities, learn about different cultures and better understand their needs at a very basic level. Many close relationships have been formed and it's nice to know you can help someone in a caring and professional manner.
Kontras
Not always the most honest employer (not Allstate as a company, but my current boss) to work for. Current boss is not very gracious, very hard to know when you've done a good job. Hides won incentives and does not congratulate the office on a job well done. Tends to be pessimistic. Allstate prides themselves on being cutting edge, but instead, they are always onto the "next best thing" instead of trying to work out the kinks of the current system and improving.