Pros
Great people who actually do the work--professional, conscientious, passionate about supporting each other and clients, respectful, fun, truly care about each other and are compassionate. Other than this, can't think of anything to recommend the company.
Kontras
Horrible systems; unending bureaucracy making simple things ridiculously complex; employees have no empowerment; leadership has no concept of employee engagement, and no concept of how to reward/recognize employees. Service award program changed to ego-driven, sustainability ignorant, and old-fashioned award of a useless piece of metal to put on a shelf and then send to a landfill. Commonly referred to as "the Golden Shaft Award." Complete disconnect between leadership and the reality of doing the work. Leaders are paid high six-figure salaries and multi-million dollar bonuses on the backs of employees who are lucky to get a 2% salary increase, and who are constantly in fear of losing their jobs. Many employees are grossly underpaid in comparison to the market. Employees are angry and disengaged, overworked and unappreciated. Asking questions or offering a different opinion is the kiss of death. There are huge cracks in this company's foundation, and the company will collapse under its own weight as it continues to acquire other companies and showing such contempt for its employees. Career development and employee training are nonexistent. Leaders see employees as completely expendable. All that matters to this company is what Wall Street sees.